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Frequently Asked Questions

As HolidayPorch client you get access to an extensive help document, video tutorials and a dedicated support team to help with any feature available.

How Booking Works (27)

 How to login/register and make a booking

 Why registration is required to book in HolidayPorch

 How to rate a property after booking was completed. How to post a review

 CONTACT OWNER without register

 Send a Booking Request

 See All (27)

User Dashboard Pages (11)

 Submit Listing – Price Details Explained

 My Bookings Page

 iCalendar Import / Export

 Invoices

 My Inbox. HolidayPorch Private Message System

 See All (11)

Property Listing (14)

 All the steps to add a property

 How to add/edit images in a property

 How to find Google Maps coordinates latitude and longitude

 How to make calendar and booking unavailable

 iCalendar Import / Export

 See All (14)

Guests FAQs (44)

 How do I book a property?

 Which safety precautions should I keep in mind when making a booking?

 How can I contact a host?

 Why has my payment been blocked?

 Why has my booking request been rejected?

 See All (44)

General FAQs (23)

 How do I go to the Home Page?

 What types of properties are available on HolidayPorch?

 What are the cancellation policies and why do they exist?

 Am I safe and scam-free when using HolidayPorch?

 Does HolidayPorch plan on adding more destinations in the future?

 See All (23)

Hosts FAQs (30)

 When will I receive the payment for a booking?

 What if I need to cancel a booking after I have already accepted it?

 How do I create a Host User Account?

 How can I edit my calendar?

 How can I activate Instant Booking?

 See All (30)