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Guests FAQs

 How do I book a property?

 Which safety precautions should I keep in mind when making a booking?

 How can I contact a host?

 Why has my payment been blocked?

 Why has my booking request been rejected?

 My credit card/coupon code was not accepted. What can I do?

 How do I check in?

 How do I cancel a booking?

 Cancellation Policies

 What do I do if my host cancels my confirmed booking?

 When is my booking valid?

 What happens if I want to file a complaint about a property?

 How do I post a review?

 Where can I find my booking information?

 How can I search for properties on HolidayPorch?

 How do I create a guest user account?

 How can I delete my account?

 How can I unsubscribe from the newsletter?

 Why registration is required to book in HolidayPorch?

 What can I do if I forget my password?

 What does HolidayPorch Verified mean?

 How can I see which feature/amenities are provided by the property?

 Why should all payments occur via the HolidayPorch website?

 Do I have to pay a security deposit, and if so, how?

 Is my booking valid/accepted right after I send the request?

 Where can I change the currency of my payment?

 How long does it usually take for a host to answer a booking request?

 How can I book non-consecutive days?

 How much will my total booking cost be?

 How can I contact HolidayPorch?

 Is it possible to pay upon arrival?

 Is my payment securely processed?

 Do I have to pay a cleaning fee?

 What should I do if my host asks me to cancel the booking?

 How do I check in once I arrive at the property?

 How are keys exchanged?

 When is my check-in and check-out time?

 What should I do if my host is not reachable for check-in?

 What happens if a host makes a claim on my security deposit?

 What if my host cannot offer me the property that I have booked?

 What should I do if I am not satisfied with the property?

 Why should I write a review?

 How can I correct my review?

 Can I book more than one accommodation for my travel dates?