A password will be e-mailed to you
How do I book a property?
Which safety precautions should I keep in mind when making a booking?
How can I contact a host?
Why has my payment been blocked?
Why has my booking request been rejected?
My credit card/coupon code was not accepted. What can I do?
How do I check in?
How do I cancel a booking?
What do I do if my host cancels my confirmed booking?
When is my booking valid?
What happens if I want to file a complaint about a property?
How do I post a review?
Where can I find my booking information?
How can I search for properties on HolidayPorch?
How do I create a guest user account?
How can I delete my account?
How can I unsubscribe from the newsletter?
Why registration is required to book in HolidayPorch?
What can I do if I forget my password?
What does HolidayPorch Verified mean?
How can I see which feature/amenities are provided by the property?
Why should all payments occur via the HolidayPorch website?
Do I have to pay a security deposit, and if so, how?
Is my booking valid/accepted right after I send the request?
Where can I change the currency of my payment?
How long does it usually take for a host to answer a booking request?
How can I book non-consecutive days?
How much will my total booking cost be?
How can I contact HolidayPorch?
Is it possible to pay upon arrival?
Is my payment securely processed?
Do I have to pay a cleaning fee?
What should I do if my host asks me to cancel the booking?
How do I check in once I arrive at the property?
How are keys exchanged?
When is my check-in and check-out time?
What should I do if my host is not reachable for check-in?
What happens if a host makes a claim on my security deposit?
What if my host cannot offer me the property that I have booked?
What should I do if I am not satisfied with the property?
Why should I write a review?
How can I correct my review?
Can I book more than one accommodation for my travel dates?