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How are keys exchanged?

We recommend that you contact the host as soon as possible after your booking request has been accepted to arrange a suitable check-in time and meeting point. The keys of the property will be handed over at a time and place agreed between you and the host. The host will advise you if the handover of keys will take place at a location different to the property you have booked.

Let your host know as soon as possible if you’re running late or your flight is delayed. This way they can coordinate the key handover and arrive at the property on time for you. Your host can be contacted via the HolidayPorch messaging service or using the host contact information provided on the host’s profile page.