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What if my host cannot offer me the property that I have booked?

Every booking made through HolidayPorch is a contractual agreement and should be respected as so by the host and guest. Therefore, the host should not provide the guest with any other property other than the one which the guest booked on HolidayPorch.

However, you can accept the alternative property provided if you are satisfied. If you are not satisfied with the property being offered by the host, please contact us and we will do our best to provide you with a replacement property.