Help Centre


Enter Your Email*
Select user type*

Choose whether you are submitting your request as a host or as a guest. If you are guest and your host told you he needs to cancel, choose 'Host'. If you are a host and want to book for yourself, choose 'Guest'.


One-line summary about your request


Please enter the details of your request here. So that we can respond to your request as quickly as possible, please include your booking code or the email address you used to register on HolidayPorch.

Booking Code

The booking code is composed of a random selection of alphanumeric characters. You will find your booking code in your Booking Confirmation email; in the Travel Reminder sent to you some days before your check-in date; and in the Booking Details section of your HolidayPorch User Account.